As is the case every year, during 2021-22, all employers who had employees completing an apprenticeship course with Cymru Care Training were asked to complete an Employer Voice survey. The survey responses are used to inform, develop and improve planning, practise and resources in order to deliver a better service to our learners, their employees.
The results from the 2021-22 survey were as follows:
Learner Voice Survey (75 responses)
| Survey Question | Strongly agree / Agree |
| I am satisfied with the support I (as an employer) received from the training provider | 100% |
| I am fully aware of the qualifications within the apprenticeship programme my employee is undertaking | 99% |
| I was involved in discussions about my employees’ Individual Learning Plan at the start of their programme | 99% |
| I am encouraged to give feedback on how my employee is doing for progress meetings with training staff | 99% |
| I am clear on how well my employee is progressing through their programme | 99% |
| I am aware that my training provider is supporting my employee to develop their numeracy, literacy and digital literacy | 99% |
| I am aware that my training provider is supporting my employee to develop their Welsh language skills for work as part of their programme | 99% |
| I am aware of the Prevent duty and how to raise a concern if I need to with my training provider | 99% |
| I am promptly informed by my training provider, of any employee non-attendance at college or at reviews | 100% |
| All assessments carried out in the workplace are well planned are of an appropriate standard | 99% |
| The training provided reflects current practice in the industry/sector | 100% |
| My training provider responds promptly to any concerns or comments I have about my employee’s training | 100% |
| I would recommend the training provider to another employer | 100% |
| Survey Question | Yes |
| I am satisfied with the support I (as an employer) and my apprentice has received from my training provider through the Covid pandemic | 99% |
As well as completing the survey questions, employers were asked to comment on how having an apprentice had added value to their organisation. Some of the comments left included...
"This supports us as a provider to maintain well qualified staff to provide a high level of person centred care to our residents."
"The support they get from Cymru Care enables them to question and bring ideas themselves to the company and it also gives them the reasons why we do things in a certain way."
"Having trained staff team adds safety and experience to the home, and provide better care and support people we support."
"Staff have had the opportunity and encouragement to further their knowledge and qualifications."
"One of my Apprentices with the training and support has enabled him to succeed to Deputy Manager as he is able with the help and guidance from CCT undertake all relevant training to succeed in his field in social care."
"The apprenticeships raise awareness among our carers and assist them to maintain high standards of care. The courses encourage them to think creatively about person centred care and this creative thinking has encouraged new initiatives within the Home that help to deliver a richer and more outcome-focused experience for our service users."
"Employees who are training with Cymru Care are knowledgeable and understand their responsibilities as a health care worker."
Employers were also given the opportunity to comment on their experiences with Cymru Care Training. Comments left by employers included...
"I have worked with Cymru Care for many years, they are a fantastic team and we are always fully supported by a lovely assessor."
"Cymru Care also support the managers throughout the programme with regular updates etc."
"We have very good communication with Cymru Care, they always inform us on how the candidates are doing throughout their course."
"Cymru Care are great, that's why I have used them for over 10 years :)"
"My training provider, Cymru Care, have been an enormous support throughout my time as a Registered Manager. They have guided myself and my employees through AWIF and Level 2,3 and 5 and will go the extra mile for anyone who needs more guidance to achieve their outcomes and goals."
"We feel very supported by Cymru Care. We receive positive feedback from staff who are signed up to learn with Cymru Care. We are very satisfied with the speed and progress made by our staff who learn via Cymru Care, we are achieving a strong, qualified work force due to the organised and well managed training provided by them."
"I changed provider to Cymru Care Training - I wouldn't go anywhere else."
"Very happy with support received."
"We cannot Thank Cymru Care training staff enough."