What is quality? How do you define it, how do you measure it and, most importantly, how do you provide it?
Clenton Farquharson, who has recently taken over as chair of the Quality Matters initiative, which aims to inspire high-quality adult social care across England, admits that the concept can be intangible. In the end, he thinks it comes down to how the individual receiving care and support is made to feel.
Read more about this at: https://www.theguardian.com/society/2019/jul/23/how-to-provide-quality-social-care